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Thank you, neighbor! How communities grow and thrive

Buying a home in a community where you are surrounded by courteous and considerate neighbors enhances your well-being and living experience.

Since 1978, Good Neighbor Day has been an annual reminder to communities nationwide that good neighbors help communities grow and thrive. From cleaning up local parks to picking up after your pet, these simple tasks can go a long way to creating stronger, safer communities.

That’s no surprise to residents of the Forest Edge Cluster in Reston, Va., which celebrated its 50th anniversary on Sept. 22. Named for the buffer of trees and creeks surrounding the neighborhood, Forest Edge has evolved from 11 flat-roof homes in 1968 into 96 additional composite-design homes, according to Reston Now.

The community celebrated its anniversary by inviting current and former residents from the past 50 years to reunite and reminisce alongside neighbors. Nearly 100 residents attended the celebration, where they talked about their experiences living in the association. A resident who owns a nearby bake shop donated a cake, which was cut by the community’s first homeowner, Jeanne Rich.

“When I decided to run for the board, I wanted to bring back a sense of community, and now we have achieved that,” says Kathy Oris, Forest Edge board president. “We have folks who volunteer to help in numerous ways—from pulling weeds at the home of an elderly neighbor to dragging and spreading mulch at tot lots. Nobody receives a salary or compensation, besides a thank you and a smile.”

Community associations would not be a success without good neighbors. Come to think of it: We should be celebrating Good Neighbor Day every day.

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How one CAI member helped clients during and after Hurricane Maria

San Juan, Puerto Rico: A work crew clears brush created by Hurricane Maria from a city park more than three months after the storm struck. 

Hurricane Maria made landfall in Puerto Rico as a Category 5 storm on Sept. 20, 2017, bringing devastating winds and flooding and leaving much of the island in the dark. More than 70,000 homes were destroyed and the official damage tally in Puerto Rico and the Virgin Islands totaled $90 billion.

The effects continue to linger on the island one year later. Puerto Rico Electric Power Authority reported last month that power has been restored, though some residents deny that claim and say they must still rely on generators.

CAI member Robert MacKay, president of community management software company Manage My Nest, has helped his clients in Puerto Rico communicate with one another during and after Maria.

The company, which is headquartered in San Juan, did whatever it could on behalf of clients. This included using the platform to send out communications on clients’ behalves while landlines were down, working with suppliers to send necessary resources, facilitating and executing email blasts, and more. “There was no set menu—just whatever we could do to help,” says MacKay.

One community manager at a high-rise condominium used the platform at 6:00 a.m. during the hurricane to advise residents to stay away from windows and remain in hallways, he recalls. Nearly an hour later, they were able to alert residents that the windows were breaking and to go to stairwells.

MacKay is confident that the island will return to normal despite the widespread devastation. “The people of Puerto Rico represent a resilient culture. You could see people outside working together with FEMA to salvage what they could. People rationed diesel fuel with generators between communities. Residents in the community used a shovel and a wheelbarrow to clean the beach. It was amazing to see. They love their island,” says MacKay.

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Hurricane Florence: Will FEMA help your community?

Photo credit: Mark Hiebert

As community association managers and boards of directors prepare their residents for Hurricane Florence, they are burdened with the knowledge that the Federal Emergency Management Agency likely will not be there to support disaster recovery in their community.

That’s because FEMA classifies community association streets as private and won’t remove debris without prior approval.

What’s not understood by FEMA and many members of Congress is that the local municipality may have mandated the developer privatize streets in the community, resulting in association residents bearing the financial, legal, and operational responsibility for maintaining and insuring the streets. The residents have to pay for the streets when their neighboring community may not. These residents pay the same local property and federal taxes as everyone else, but they are being penalized because their streets are “private.”

So when CAI’s government affairs team hears a monster hurricane is heading toward the coast with a dangerous storm surge, damaging winds, and catastrophic rainfall, we step into high gear contacting members of Congress, governors, and FEMA officials. We plead with them to consider providing explicit guidance to first responders to remove debris from private property following the storm because it will likely be an immediate threat to public health and safety. We followed the same routine preparing for and recovering from hurricanes Harvey and Irma in 2017 and Hurricane Matthew in 2016.

Understandably, FEMA usually waits until after the storm wreaks havoc to give guidance to first responders. Yet it becomes very difficult for managers and board members to appeal to their governor, FEMA, and Congressional representatives to authorize debris removal on private property while trying to navigate the destruction and loss that tends to follow a hurricane. It is preposterous to ask residents who are trying to deal with the devastation of loss following a disaster to call their Congressional representatives to get help.

The Disaster Assistance Equity Act will solve this inequality. If you aren’t facing Hurricane Florence, you can prepare your community for a future disaster by contacting your Congressional representative and urging them to co-sponsor the legislation.

For more perspective from CAI’s government affairs team and tips for requesting assistance from FEMA, visit the CAI Advocacy Blog.

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Community Associations Prepare for Hurricane Florence

Community association homeowners in the path of Hurricane Florence are readying disaster preparedness plans.

Florence is forecasted to make landfall between South Carolina and North Carolina as a Category 3 or 4 storm late Thursday night or Friday morning and could stall over the region, bringing catastrophic flooding similar to what the Houston area experienced last year with Hurricane Harvey. As of Tuesday afternoon, more than 1.5 million people are facing mandatory evacuation in coastal areas due to destructive winds and a dangerous storm surge, though Florence’s impacts will be felt far inland too.

Crane Pointe Homeowners Association residents Dennis and Susan McGaha have done everything possible over the past three days to secure their home in Hampstead, N.C., which is located in between Surf City and Wrightsville Beach, just a few miles from the coast. The McGaha’s preparedness plan included securing all loose items—from pool floats to flowers—and adding window shutters and extra drain pipes.

Additionally, the couple gathered their most valuable possessions: family pictures. Every framed memory now lies in a plastic box, enclosed in one of the most secure rooms: the laundry room on an elevated space. The couple also has a weeks’ worth of sealed medicines and clothes.

When it comes to their neighbors’ preparedness it’s a mixed bag. While some have already headed inland, others have not installed a single shutter, according to the couple.

While homeowners like the McGaha’s prepare for the worst, additional storms behind Florence also are threatening more of the East Coast as the Atlantic hurricane season hits its peak.

Homeowners should include the following items in their disaster preparedness prep:

• Water—one gallon of water per person per day for at least three days for drinking and sanitation
• Food—at least a three-day supply of nonperishable food
• Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
• Flashlight
• First-aid kit
• Extra batteries
• Manual can opener
• Cell phone with chargers and a backup battery

CAI encourages all communities and their residents to be ready for Hurricane Florence and beyond. Associations, management companies, and business partners should review and compare their disaster plans.

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How to Be an Effective Community Manager

Managing people is no easy task. Whether you manage a small team of professionals or an entire organization, the following tips will help you break down barriers and foster great relationships.

Establish trust. Your employees and clients look to you for guidance, so be consistent with your approach to communication and problem-solving. Set and manage expectations—for yourself and for those you manage—to earn trust and respect. Good, consistent habits like organization, a positive attitude, and strong follow-through set an example for your team.

Learn & leverage behavioral styles. Pay attention to your team members’ individual work styles and your clients’ behaviors to determine how best to communicate with them. Different personalities require different approaches to achieve a shared goal, so learn how to spot strengths and weaknesses and leverage them to your team’s advantage.

Drive motivation. Set short- and long-term goals for yourself and your employees. Check in with your employees regularly to provide support and guidance, and to provide clear and direct feedback on what’s working and what’s not.

Manage your time. Learn how to let go and delegate tasks. Training techniques that use visual, hands-on, and auditory teaching methods help ensure a task is done properly. Set priority levels for assigned tasks and communicate them with your team.

Control conflict. The best way to handle conflict is by collaborating—instead of compromising—with everyone involved to resolve a problem. This way, team members work toward a resolution together instead of conceding to one side or the other.

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Doggy DNA Testing Forcing Residents to Pick up after Their Pets

People love their pets. Regardless if you live in a community association, there is nothing worse than waking up to a pile of pet poop in your front yard. But the problem isn’t that the pets are out of control, it’s that residents don’t take accountability for their pets.

With a surge of residents disregarding signs and choosing not to follow mandated rules, communities now are turning to “doggy DNA” testing.

Dog owners provide the community association with a DNA sample of their pet, typically a cheek swab, which is then sent to a lab where it is registered. If the dog goes in the neighborhood and it isn’t disposed of, the community association can send the sample to the lab for testing. If there is a match, the pet owner is fined.

CAI’s Chief Executive Officer Tom Skiba, CAE, recently spoke to the Capital Gazette about this problem.

A “very small minority” of community associations have started taking these steps in the past five years to curb poop problems, especially as DNA testing has become more cost-effective and accessible, says Skiba.

“It’s not about not liking pets, it’s not about the dogs. It’s about pet owners acting disrespectfully to their neighbors,” explains Skiba. “The boards have already tried all that they can, and they have an obligation to address this for an aesthetic and health reasons. They finally will run out of options, and this DNA testing is the last technologically enabled high-tech option you can find.”

Community associations typically won’t dish out funds for DNA testing methods unless they’ve tried everything else, including putting up notices, posting pet rules on a website, mentioning it in board meetings, and more.

Should community associations have to take these extreme measures to solve this pet problem?

Think about it, and make sure to carry an extra bag with you on your walk.

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Hurricane Harvey: Many Texans’ lives still far from normal one year later

One year ago today, Hurricane Harvey made landfall as a Category 4 storm in Texas, dumping as much as 51 inches of rain in some parts of the state—a U.S. record for rainfall from a single storm. Harvey caused an estimated $125 billion in damage and at least 68 deaths in Texas, according to the National Hurricane Center.

The Houston-based Episcopal Health Foundation, in partnership with the Kaiser Family Foundation, recently released a survey that found that many Texans’ lives are still far from normal despite the long-term recovery across the region moving forward.

Nearly a quarter of those surveyed said their financial situation is worse, and one in six reported that their overall quality of life has declined, according to the survey. Even more alarming, four in 10 also said they aren’t getting the help they need to recover and rebuild their lives.

In Harris County, 154,000 homes flooded, and only 36 percent had flood insurance, says Jeff Lindner, director of the hydrological operations division and a meteorologist with Harris County Flood Control District. “A year later, there are nearly 20,000 residences still recovering in different stages of the process because of contactor labor challenges and flood insurance issues.”

If there’s a silver lining from the storm, Harris County residents have become well-versed in flood measures to protect their homes when the next natural disaster strikes, explains Lindner.

“Residents now know what bayou or water shed they live next to and that water tends to run from West to East,” he says.

They also know what happens if flood gates reach critical levels. “In some cases, they know they don’t have to worry until it reaches 58 feet,” says Lindner.

Jeff Lindner, director of the hydrological operations division and a meteorologist with Harris County Flood Control District.

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Making a difference after the tragedy at Marjory Stoneman Douglas High School

Every year, the CAI Southeast Florida Chapter hosts a golf event and donates a portion of the proceeds to a local charity. But this year was different.

When the lives of 17 students and faculty members were lost at Marjory Stoneman Douglas High School in Parkland, Fla., on Feb. 14, community members were struck with shock and sorrow. Among them was Steve G. Mason, CMCA, AMS, PCAM, Atlantic Pacific Management, in Palm Beach, Fla. Mason, a CAI Southeast Florida Chapter board member and chair of the chapter’s golf committee, knew he had to do something.

We recently caught up with Mason to talk about the tragedy and the steps he took to help.

How did the tragedy impact you?
When the incident occurred, it struck close to home. My wife is a Marjory Stoneman Douglas graduate and, one day, our three little kids will attend this high school. My wife is a local elementary school teacher, and my sister is a local high school teacher. We have friends who teach there.

For the chapter event this year, we decided to hold a fundraiser for the school. There was full support and excitement among all chapter board members to be able to give back after the tragedy.

Freshman teacher Felicia Burgin set up a meeting for me with the Assistant Principal Denise Reed. I wanted to know where the money would be going and exactly what the students and faculty needed to get through this recovery period. The school’s staff was thrilled to hear about the fundraiser.

How did the event go?
Since we cover such a large area, the chapter caters its events to benefit our various communities. This year’s event, on April 7, was our best turnout in history, made possible with the support of our business partners. It included 152 golfers, and every sponsorship category was sold.

I wouldn’t have been able to coordinate and execute this event without my platform at CAI. I’ve been a Southeast Florida Chapter board member for 10 years and chaired this golf committee for the past eight years. This event was extra meaningful for my family.

We raised $12,000. The money will go toward activities, comfort animals, supplies, and overall assistance for the school.

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Electric scooters: Is the newest commuting solution bringing chaos to community associations?

Move over Uber, Lyft, and bike shares, dockless, electric scooters are the newest mode of transportation taking over cities, and controversy has already come to some community associations.

The scooters, which can go a maximum of 15 mph, provide a relatively cheap and convenient commuting solution for riders, according to the Los Angeles Times. Riders download an app, provide payment, and then use the app’s GPS to find an available scooter, which they unlock with their phone. Once riders reach their destination, they re-lock the scooter with the app. Riders are supposed to park the scooters on the side of the road or sidewalk so they don’t block vehicle or pedestrian traffic, but that’s not always the case.

In Los Angeles, where the scooters have gained a lot of traction, community associations are finding abandoned scooters within their gates, including in their driveways, on sidewalks, and near entrances, which presents a safety hazard. Some residents even describe the scooters as “sidewalk litter.”

Cities across the country have started to regulate where the scooters can be ridden (ideally, in bike lanes) and where they can be left. A Los Angeles proposal would require that the scooters and dockless bicycles be parked in the outer edge of the sidewalk and locked to something, such as a bike rack or a parking meter, according to reports.

The scooters have become such a nuisance in San Francisco and Santa Monica, Calif., that officials have been sending cease-and-desist notices and holding emergency meetings, The New York Times reports. Some cities have filed charges against the scooter companies.

Have you noticed dockless, electric scooters on your condominium or community association property? Will you consider developing rules on this new mode of transportation? Tell us in the comments below.

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Smoking Ban Goes Up In … Smoke

A failed smoking ban remains a point of contention between residents at a nearly 40-year-old condominium building in St. Paul, Minn., according to the Star Tribune.

The Gallery Tower board voted to ban smoking in the summer of 2017. The ban, which was due to go into effect this past April, was supposed to apply to units and the balconies outside them, according to reports. However, earlier this year, newly elected board members who smoke took control and voted to rescind the ban before it took effect.

A 19-year resident of the Gallery Tower, Marge Romero, felt she should be able to do what she wants within the confines of her home—and that includes smoking cigarettes.

In January, Romero and two other residents who opposed the smoking ban were elected to the board, and the following month the board voted to rescind the ban, citing it was a big overreach.

Yet that hasn’t stopped other buildings from outright bans.

“I think there has been a definite trend toward banning smoking in condominiums, and I expect that to continue,” says Matt Drewes, president of the CAI Minnesota Chapter. “Efforts at redirecting, controlling, or containing smoke has had mixed results and have often fallen short of making all parties happy, and they come at a certain expense that the owners involved may not be willing or equipped to pay.”

The fight at Gallery Tower may not be over yet. Residents like Jeff Tentinger and his wife, Robin— who spent more than $8,000 on air purifiers—were stunned people needed to vote on a smoking ban in 2018, especially given the health problems related to secondhand smoke.

States, cities, and other local governments have been moving to ban smoking in public places for years. Residents of public housing facilities in the U.S. can no longer smoke in or near the buildings in a new rule that went into effect July 31.

Many community associations have been outlawing the practice in common areas and on amenities but letting owners continue to smoke inside their units. Some condominiums are trending toward full bans, yet as the Gallery Tower situation proves, they may have a fight on their hands.

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